POWER OF CUSTOMER CARE


The basic objective of this programme is to refresh the skills of professionals who are in some way or formally involved in Customer care operations. This programme shall

  • Refresh and resharpen existing skills
  • Help executives/supervisors to relook at strategies and come out of the 'have been working like this' syndrome
  • Be an eye opener and a first step in skills building for new executives.


Date, Time and Venue

  • 23rd August 2013
  • 9.00 am to 17.00 pm
  • The EXECUTIVE, FD Complex, 124, St. Jean Road, Quatre Bornes (Just after the old DCDM building)

Target Audience

  • Customer care executives, supervisors and managers who are already in the business
  • New customer care executives
  • Departmental heads and executives who are not formally in customer care but still do these functions in an indirect manner

Deadline for registration: 21st August 2013

For further information, please contact

The Marketing Department
The Executive Business and Computational Institute
Phone: 230-4543666 / 230-4543777
Email: marketing@executive.ac.mu




Mode of delivery

Theory, discussion and Role Plays

Trainer

Mr. Dinnesswarsingh AUBEELUCK

Investment and Discount

  • Rs 3 500 per participant
  • For 2 or more participants from same organization, a discount of Rs 700 per participant will be applicable

Refund Policy

  • Drop out by 7th August 2013 - Full refund
  • Drop out before 14th August 2013 - 50% refund
  • Drop out after 14th August 2013 - No refund

Special Notes

  • MQA APPROVED
  • HRDC refund will be applicable as per existing rules and regulations
  • Payments can be made through cash, cheque or bank transfer
  • All payment by cheque have to be made in favour of EXECUTIVE BUSINESS AND COMPUTATIONAL INSTITUTE
  • A/C details for bank transfer:

    EXECUTIVE BUSINESS AND COMPUTATIONAL INSTITUTE
    BARCLAYS BANK - Bank Account Number: 25/2001409


OUTLINES

  • Consumer and Customer
  • Characteristics of the perfect Customer care executive
  • Attitude is All
  • Personality and Communication
  • Understanding the customer
  • Solving the Problem and winning over the customer
  • Other important factors affecting Customer care
  • Teamwork
  • Recap

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