The basic objective of this programme is to refresh the skills of professionals who are in some way or formally involved in Customer care operations. This programme shall

  • Refresh and resharpen existing skills
  • Help executives/supervisors to relook at strategies and come out of the 'have been working like this' syndrome
  • Be an eye opener and a first step in skills building for new executives.

Date, Time and Venue

  • 23rd August 2013
  • 9.00 am to 17.00 pm
  • The EXECUTIVE, FD Complex, 124, St. Jean Road, Quatre Bornes (Just after the old DCDM building)

Target Audience

  • Customer care executives, supervisors and managers who are already in the business
  • New customer care executives
  • Departmental heads and executives who are not formally in customer care but still do these functions in an indirect manner

Deadline for registration: 21st August 2013

For further information, please contact

The Marketing Department
The Executive Business and Computational Institute
Phone: 230-4543666 / 230-4543777
Email: marketing@executive.ac.mu

Mode of delivery

Theory, discussion and Role Plays


Mr. Dinnesswarsingh AUBEELUCK

Investment and Discount

  • Rs 3 500 per participant
  • For 2 or more participants from same organization, a discount of Rs 700 per participant will be applicable

Refund Policy

  • Drop out by 7th August 2013 - Full refund
  • Drop out before 14th August 2013 - 50% refund
  • Drop out after 14th August 2013 - No refund

Special Notes

  • HRDC refund will be applicable as per existing rules and regulations
  • Payments can be made through cash, cheque or bank transfer
  • All payment by cheque have to be made in favour of EXECUTIVE BUSINESS AND COMPUTATIONAL INSTITUTE
  • A/C details for bank transfer:

    BARCLAYS BANK - Bank Account Number: 25/2001409


  • Consumer and Customer
  • Characteristics of the perfect Customer care executive
  • Attitude is All
  • Personality and Communication
  • Understanding the customer
  • Solving the Problem and winning over the customer
  • Other important factors affecting Customer care
  • Teamwork
  • Recap

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