ESSENTIAL MANAGEMENT SKILLS FOR IT PROFESSIONALS


The basic objective of this course is to enable IT professionals to get a gist of the essentials of management. It is expected that this course will help to bridge the gap between IT and management, better enable them to align themselves with management or the principles of management, enhance decision making and better prepare an IT professional to manage a project.


Date, Time and Venue

  • 16-17 May 2013
  • 9.00 am to 17.00 pm
  • The EXECUTIVE, FD Complex, 124 St. Jean Road, Quatre Bornes (Just after old DCDM building)

Target Audience

  • IT Professionals/ Individuals who would wish to master the basic of managements
  • IT Professionals include System admin, System support, Software Engineers, Developers, Programmers, Analysts, and Testers

Deadline for registration: 13 May 2013

 Download brochure
 Download, fill and mail back Registration Form

For further information, please contact

The Marketing Department
The Executive Business and Computational Institute
Phone: 230-4543666/230-4543777/230-7293088
marketing@executive.ac.mu




Mode of delivery

Theory, discussion and Case Studies, Debates and Role Plays

Trainer

Mr. Amrish ANNIA

Investment and Discount

  • Rs 10 000 per participant
  • For at least 3 participants from same organization, a discount of Rs 500 per participant will be applicable

Refund Policy

  • Drop out by 1st May 2013 - Full refund
  • Drop out between 1st May and 7th May 2013 - 50% refund
  • Drop out after 7th May 2013 - No refund

Special Notes

  • MQA APPROVAL in PROCESS
  • HRDC refund will be applicable as per existing rules and regulations
  • Payments can be made through cash, cheque or bank transfer
  • All payment by cheque have to be made in favour of EXECUTIVE BUSINESS AND COMPUTATIONAL INSTITUTE
  • A/C details for bank transfer:

    EXECUTIVE BUSINESS AND COMPUTATIONAL INSTITUTE
    BARCLAYS BANK - Bank Account Number: 25/2001409


OUTLINES

DAY 1

SECTION I - Introduction to Management

  • The characteristics of an organisation
  • The importance of management in today's business environment
  • The role of IT managers in organisations
  • The main functions of management in IT departments/companies
  • Important management skills needed in an IT professional

SECTION II - Planning

  • The roles of goals and plans and how it affects an IT department
  • Different types of plans relevant in an IT environment
  • Management by objectives (MBO)
  • Characteristics of well designed goals keeping in mind a realistic IT scenario
  • Planning in uncertain environments

SECTION III - Planning Tools and Techniques

  • Techniques for assessing the environment, including competitor intelligence
  • The quantitative and qualitative approaches to forecasting
  • The various types of budgets that can be utilised
  • The use of Gantt charts, load charts and PERT network analysis for scheduling
  • The features of the project management process

SECTION IV - Decision-Making

  • The importance of effective decision makingations?
  • The 8-step decision-making process for an IT professional
  • Decision-making approaches for structured and unstructured problems
  • The various decision-making styles that can be adopted as per situation
  • TGuidelines for effective decision-making

SECTION V - Strategic Management

  • What strategic management seeks to achieve
  • Why it is important to organisations of all sizes
  • The individual steps in the strategic management process
  • The components of a mission statement
  • How to undertake a SWOT analysis

SECTION VI - Groups and Teams

  • The Psyche of an IT professional- Usual genres
  • The stages of group development
  • Group member resources and their impact upon performance
  • Internal group structures
  • Group decision-making
  • The implications of group conflict and approaches to conflict resolution
  • The characteristics of effective teams

SECTION VII - Motivation

  • Developers of early theories of motivation - Maslow, McGregor and Herzberg
  • Three-needs, goal-setting, reinforcement, equity and expectancy theories
  • What de-motivates an IT professional and Designing motivating jobs?
  • Integrating contemporary theories of motivation
  • Motivating different groups of workers based on different IT functions

DAY 2

SECTION VIII - Leadership

  • Early trait and behavioural theories
  • Contingency theories developed by Fiedler and Hersey-Blanchard
  • The path-goal model
  • The emergence of transformational, transactional and charismatic leadership
  • Sources of leader power
  • The importance of trust in effective leadership

SECTION IX - Project Quality Management

  • Understand the importance of project quality management for information technology products and services
  • Define project quality management and understand how quality relates to various aspects of information technology projects
  • Describe quality planning and its relationship to project scope management
  • Discuss the importance of quality assurance
  • The quality control process
  • Understand the tools and techniques for quality control, such as Pareto analysis, statistical sampling, Six Sigma, quality control charts, and testing
  • Summarize the contributions of noteworthy quality experts to modern quality management
  • Describe how leadership, cost, organizational influences, expectations, cultural differences, standards, and maturity models relate to improving quality in information technology projects
  • Discuss how software can assist in project quality management

SECTION X - Feedback and the Control Process

  • The importance of effective controls in ensuring organisational goals are met
  • The three-step control process
  • Different approaches to controlling organisational performance
  • Feed forward, concurrent and feedback controls
  • Commonly used financial controls
  • The role of the balanced scorecard

SECTION XI - Management issues IT professionals face and how to overcome

  • Achieving the desired goal
  • Responding to crisis
  • Human Resource aspect (Hiring the right people, Bringing out the best in your employees, Dealing with outstanding/underperforming employees)
  • Managing complexities
  • Productivity vs Obsolescence
  • Meeting the budget constraints
  • The Mobile Era
  • Multinational Operations
  • Providing the appropriate Customer Service Level
  • Marketing and Public relationships
  • Data storage and Retrieval
  • Continuous improvement

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